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12/12/2017  - Conflict Resolution

Location: North Country Chamber of Commerce
Start Time: 8:00 AM - End Time: 4:00 PM
Member Price: $195.00 / Non-Member Price: $295.00

Conflict Resolution

Presenter: Paul Loftus, Paul Loftus & Associates

Conflict is pervasive in our society today. In the workplace it exists between and within individuals, groups, sections, units, departments, divisions, etc. Managers now spend up to 30% of their time resolving conflicts. If not dealt with properly, conflict can have an extremely dis-ruptive effect on the productivity, the morale and the efficiency of our organizations

Your success at work and in life depends to a large part on how well you deal with conflicts you have with others. People who can deal successfully with conflicts have a real advantage in the workplace.

The Nature of Conflict

  • Definition
  • Background
  • Reasons for conflict
  • Knowing when it is present
  • Sources of conflict
  • Financial and non-financial costs of conflict
  • The conflict cycle

Intervening Factors in Conflict

  • Perception
  • Defensiveness
  • Negotiation
  • Culture
  • Personality

The Approaches to Dealing with Conflict

  • Avoiding
  • Accommodating
  • Competing
  • Compromising
  • Collaborating

Uses of the Different Approaches

  • Discovering your own approach to dealing with conflict
  • Appropriateness of each approach to different business situations
  • Understanding the background to different conflict situations
  • The role of negotiating in conflict resolution

The Conflict Resolution Process

  • Uncovering underlying concerns
  • Constructive resolution
  • Identifying conflict modes
  • The importance of active listening in conflict resolution

Day to Day Conflict Situations

  • Case study
  • Skill practice
  • Conclusion
  • Evaluation

Managers, supervisors, group leaders, trainers, consultants and others who are entrusted with maintaining good working relation­ships. In this seminar you will examine the causes and sour-ces of conflict and leave with solutions to put into place upon returning to your job.

· Cancellation must be received 3 days before day of seminar and may be subject to refund charges & no shows will be charged!

· Registration fee includes cost of meals/refreshments.


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