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This program is now sold out. to be added to the waitlist please contact the chamber at (518) 563-1000. 

The North Country Chamber of Commerce is offering a leadership training series designed to help you and your employees obtain and develop the skills necessary to be an effective leader in the workplace!

Whether you’re working toward a promotion, were recently promoted, or have been in a leadership role for years – this training series is for you!

WHAT: One 2.5-hour class, once per week, from October 21st until December 9th (8 classes in total)

WHERE: All classes will be held at the North Country Chamber of Commerce - 7061 Route 9, Plattsburgh NY 12901. Subject to current COVID-19 restrictions

COST: $175 per employee for the full training series – price includes breakfast each morning
**The total value of this training series is $3,750!!

Class Schedule:
(dates, times, and instructors are subject to change)

  1. Fundamentals of Effective Leadership
    Thursday, October 21st
    9:00am – 11:30am
    Description: The basics of what makes an effective leaders: time management, teamwork, communication skills, and more. (Full description coming soon)
    Instructor: Catamount Consulting
  2. Managing Conflict & Dealing with Difficult Employees
    Tuesday, October 26th 
    9:00am – 11:30am
    Description: One of the hardest aspects of managing others, whether as a new or seasoned manager, is dealing with conflict and difficult employee behaviors.  You will learn when it is best to manage conflict and when it must be resolved, and specifically how to do that effectively so that the productivity of your team doesn’t suffer – in fact, it is enhanced!

    We will look at some behavior types that can create negative behavior in the workplace, as well as the skills needed to address and correct negative workplace behavior.  Sometimes managers address the wrong issue, don’t address an issue early enough, or don’t take the time needed for coaching employees.  This class will identify when intervention and coaching are needed, and how best to do that.

    Instructor: Sharon Van Auken of CITEC Business Solutions
  3. Deep Dive on Effective Communication Skills
    Tuesday, November 2nd
    9:00am – 11:30am
    Description: We all know what happens when communication goes wrong. But what does effective communication look like? In this workshop we will use foundational Emotional Intelligence principles to examine contexts in which communication is key but require different approaches: collaboration, coaching, managing conflict, and building trust.

    Participants will 1) understand the importance of Self-Awareness and Awareness-of-Others for communication; 2) gain tools to analyze communication failures and support more effective communication in the workplace; 3) appreciate the complexity of communication modes and purposes in managing people.

    Instructor: Peter Anderson of Inner Citadel Consulting
  4. Extreme Ownership
    Tuesday, November 9th
    9:00am – 11:30am
    Description: Leadership is the single greatest factor in any team’s performance. Whether a team succeeds or fails depends on the leader. Good leaders don’t make excuses. Instead, they figure out a way to succeed. Leaders must acknowledge mistakes and admit failures by taking ownership of them and developing a plan to win. The best leaders don’t just take responsibility for their job. Instead, they take Extreme Ownership of everything that impacts their mission. Taking this responsibility for failure is challenging and requires extraordinary humility and courage.

    If leaders tolerate substandard performance and don’t hold team members accountable, poor performance becomes the new standard. So, it’s up to the leader to enforce standards and unite the team together, with everyone focused exclusively on how to best accomplish the mission. Then, once a culture of Extreme Ownership is built into the team, the entire team performs.

    Instructor: Catamount Consulting
  5. "This Could Have Been an Email" - Conducting Effective Meetings
    Thursday, November 18th
    9:00am – 11:30am
    Description: This interactive course provides a structured approach on meeting management and how to use time more efficiently during meetings. Subjects include identifying the roles meetings play, the typical pitfalls of inefficient meetings, the qualities of expert meetings, and masterful techniques that will transform the meeting culture in your organization. It is designed for people who lead meetings either remotely or in-person.

    Course Objectives:
    Eliminating unnecessary meetings
    Developing a results-driven agenda
    Increasing productivity and time efficiency
    Keeping meetings on track and focusedlosing the session with clarity and commitment

Instructor: Gabrielle Neidlinger of Gabrielle Theresa Coaching

  1. Assertiveness Training
    Tuesday, November 23rd
    9:00am – 11:30am
    Description: Being in a leadership role is not always easy and sometimes leaders need to be assertive to get the job done. Understand the difference between being assertive and being “bossy”. (Full description coming soon)

    Instructor: Tom Bull
  2. Identifying & Understanding Your Leadership Style
    Wednesday, December 1st
    9:00am – 11:30am
    Description:Success in any leadership role requires self-awareness.  Part of that self-awareness is understanding your default leadership style.  This class will explore a variety of different leadership styles and the characteristics of each one.  You will evaluate your own style through an assessment, and learn ways that you can tailor your leadership style to situations required by your work and your organization.

    Understanding various leadership styles will help you to identify ways to lead that might be more effective for you, and also ways to work more effectively with managers who lead by a different style than your own

    Instructor: Sharon Van Auken of CITEC Business Solutions
  3. Stress Management - At Work, At Home, & Beyond
    Thursday, December 9th
    9:00am – 11:30am
    Description: Effective techniques to manage stress in the workplace and how to destress and separate from work after leaving the “office.” (Full description coming soon)

    Instructor: Tom Bull


Contact Sue Matton or Joel Wood at (518) 563-1000 or via email at or

Thank you to our sponsors!!